Tenancy Services

Who are we and what do we do

The Tenancy Services Department are here to assist you from your first enquiry with Teacher Housing through to the end of your tenancy. We have established relationships with the Managing Agents in your appointed town and will endeavour to make your relocation as straightforward as possible. 

Teacher Housing has a dedicated Tenancy Services Officer for the locality you are appointed to. The role of the Tenancy Services Officer is to manage your application for housing, allocate housing under the THA’s Housing Eligibility and Allocation Policy (HEAP) policy, manage any tenancy queries once you have occupied your property and to assist you when vacating. 

Each officer has a portfolio consisting of approximately 300 properties each within the region they are responsible for.  

To directly speak with the Tenancy Services Officer for your region, please contact one of the following:

  • Far North Coast and Illawarra (02) 8276 8014
  • Riverina (02) 8276 8013
  • Far North West (02) 8276 8012
  • Central West (02) 8276 8015

Alternatively, you can contact Teacher Housing on our Toll Free number 1300 137 343 and select option 2 for Tenancy Services 

You can also email us at thastaff@nsw.gov.au 

We look forward to welcoming you to Teacher Housing and assisting you in any way we can.